- Exploring the February 2019 ‘Creating the Data Infrastructure to Enable Housing’s Digital Future’ prospectus including updates on how HACT is working on eliminating bad data and generating data standards for the whole sector
- Providing updates on how standardised housing statistics will improve data-driven business decisions by bringing together data efficiently across multiple systems to drive more effective business decisions and intelligence
- Highlighting Version 2.0 of the UK Housing Data Standard which includes nine new data exchanges based on the reactive repairs process including raising a work order with a contractor and a customer
- Outlining how HACT is providing guidance for housing associations on how to follow the standards by offering training, tools and technical expertise where required
- Looking to the future of the data standards, including a full standard before December 2020 and adding social housing specific data requirements
Exploring the Benefits of the Community Insight Dataset for Analysing Local Communities and Their Amenities
- Drawing attention to the Community Insight tool which provides housing statistics and analysis of local communities for housing associations including high-level visualisations for Board level to reports on local neighbourhoods
- Highlighting the benefits of the tool including benefitting from up-to-date statistics on communities without a need to invest in specialist mapping and data staff, consultancy or software
- Exploring how the tool allows for a joined-up approach to community investment by allowing front line staff to take strategic responsibility for their local regions
- Analysing the various themes available to study via the dataset, including the effect living near to retail outlets can have on shaping behaviours and the beneficial link between access to healthy assets and living space
- Exploring the work OSCRE has done to build digital competencies in the housing sector including a Digital Competency Certificate Program and training to aid in outlining a roadmap for action
- Analysing the key themes of building digital competency including insight and business knowledge, technology and data management, innovation, leadership and governance and execution and improvement
- Highlighting why data governance must be an important organizational priority and its impact on statistical management and the information lifecycle
- Exploring the future for digital competency and data governance maturity in the housing sector including expectations of fully integrated business intelligence and analysis covering asset lifecycles
- Analysing how councils are successfully utilising data to form a clear view of a borough’s residents
- Exploring how the housing sector can also harness information on local residents in order to cater to their needs locally
- Discussing the potential behind open data and exploring the most simple and cost-effective way of providing data in a useful way
- Looking at the potential for the housing sector in Identifying households at risk and target tailored support to people before they reached crisis point and using data to proactively tackle poverty and prevent homelessness
- Identifying the ability to harness housing statistics and form collaborations between housing associations and the council to tackle key concerns around issues such as tenancy sustainment and homelessness
Futures Housing Group will explore the impact of data breaches on organisations, by focussing on potentially positive learning outcomes.
Attendees will discover how Futures have successfully utilised the data breach management process as a mechanism to identify and address wider organisational challenges. Considerable investigative work needs to be undertaken to identify the cause and effect of a data breach, even a minor one, which provides invaluable knowledge and insight of data and processes.
Attendees will learn how to capture this insight and translate it into opportunities for organisational development and improvement.
- Highlighting the significance of using CX metrics including customer satisfaction and competitive benchmarks to achieve success and highlighting that 80% of businesses in 2019 expect to compete mainly based on customer experience
- Emphasising the need for the social housing sector to invest in customer experience metrics and highlighting the MHCLG’s 2018 Green Paper for Social Housing which also calls for improvements in customer experience across the sector
- Reviewing the STAR customer satisfaction framework which aims to measure customer satisfaction, allows like-for-like comparisons and permits landlords to make use of the data to drive improvements
- Drawing attention to HouseMark’s data entry system and outlining the benefits of housing sectors submitting performance data early including identifying any data collection issues early
- Exploring the 10 ways to benchmarking success such as committing to data use, recognising the importance of middle management, recognising the significance of data quality and making use of outside support
Clarion will be discussing their approach to utilising data for improving its business and customer service experience on a day-to-day basis.
Attendees will learn about how Clarion is using customer insight to effectively understand their customers, the challenges they face and how housing associations can shape their communications and delivery strategy by identifying the groups that are most at risk from hardship, poverty and welfare reforms.
Attendees will also learn how Clarion identifies which properties to target with energy efficiency works, using existing administrative customer and property statics and information.
This session will outline how to make the case for influencing decision-makers to implement data standards by focusing on the benefits of doing so, including leading to better business decisions and a more data literate team.
Delegates will learn how to create a voice for Data at every level of the organisation, increase data maturity and learn how to engage across silos in order to implement data standards.
They will also learn how to achieve business objectives through a data driven approach. Thames Valley will be exploring questions including how to identify the Data Champions and Luddites and more importantly how to bring them all on your data journey. They will be asking key questions around locating the data champions in the organisation, mentoring those who need further support and considering how data plays into the organisation’s vision and aims.
The Hacking Homelessness Project will be discussing how they have successfully used statistical analytics to develop a sector owned tenancy sustainability and support tool.
Delegates will learn how using data as a catalyst will promote collaboration across the sector in preventing evictions and developing data-driven support services to keep tenants in their homes.
More specifically they will learn about the 5 crucial elements which Housing Associations will benefit from in achieving this including sector-specific classification of vulnerabilities, data security, vulnerability analysis, an action plan and industry supported self-learning analytics.
*Programme subject to change