- Exploring the February 2019 ‘Creating the Data Infrastructure to Enable Housing’s Digital Future’ prospectus including updates on how HACT is working on eliminating bad data and generating data standards for the whole sector
- Providing updates on how standardised data will improve data-driven business decisions by bringing together data efficiently across multiple systems to drive more effective business decisions and intelligence
- Highlighting Version 2.0 of the UK Housing Data Standard which includes nine new data exchanges based on the reactive repairs process including raising a work order with a contractor and a customer
- Outlining how HACT is providing guidance for housing associations on how to follow the standards by offering training, tools and technical expertise where required
- Looking to the future of the data standards, including a full standard before December 2020 and adding social housing specific data requirements
Exploring the Benefits of the Community Insight Dataset for Analysing Local Communities and Their Amenities
- Drawing attention to the Community Insight tool which provides data and analysis of local communities for housing associations including high-level visualisations for Board level to reports on local neighbourhoods
- Highlighting the benefits of the tool including benefitting from up-to-date data on communities without a need to invest in specialist mapping and data staff, consultancy or software
- Exploring how the tool allows for a joined-up approach to community investment by allowing front line staff to take strategic responsibility for their local regions
- Analysing the various themes available to study via the dataset, including the effect living near to retail outlets can have on shaping behaviours and the beneficial link between access to healthy assets and living space
- Exploring the work OSCRE has done to build digital competencies in the housing sector including a Digital Competency Certificate Program and training to aid in outlining a roadmap for action
- Analysing the key themes of building digital competency including insight and business knowledge, technology and data management, innovation, leadership and governance and execution and improvement
- Highlighting why data governance must be an important organizational priority and its impact on data management and the information lifecycle
- Exploring the future for digital competency and data governance maturity in the housing sector including expectations of fully integrated business intelligence and analysis covering asset lifecycles
- Analysing how councils are successfully utilising data to form a clear view of a borough’s residents
- Exploring how the housing sector can also harness information on local residents in order to cater to their needs locally
- Discussing the potential behind open data and exploring the most simple and cost-effective way of providing data in a useful way
- Looking at the potential for the housing sector in Identifying households at risk and target tailored support to people before they reached crisis point and using data to proactively tackle poverty and prevent homelessness
- Identifying the ability to harness data and form collaborations between housing associations and the council to tackle key concerns around issues such as tenancy sustainment and homelessness
Hyde will be discussing their experience of developing their version of the 3.0 Housing Data Standards outside of the care and support data standards field which came into effect in February 2019.
Delegates will learn about the housing association’s experience of developing the standards, their success so far and the key lessons learnt in moving forward.
- Highlighting the significance of using CX metrics including customer satisfaction and competitive benchmarks to achieve success and highlighting that 80% of businesses in 2019 expect to compete mainly based on customer experience
- Emphasising the need for the social housing sector to invest in customer experience metrics and highlighting the MHCLG’s 2018 Green Paper for Social Housing which also calls for improvements in customer experience across the sector
- Reviewing the STAR customer satisfaction framework which aims to measure customer satisfaction, allows like-for-like comparisons and permits landlords to make use of the data to drive improvements
- Drawing attention to HouseMark’s data entry system and outlining the benefits of housing sectors submitting performance data early including identifying any data collection issues early
- Exploring the 10 ways to benchmarking success such as committing to data use, recognising the importance of middle management, recognising the significance of data quality and making use of outside support
Clarion will be discussing their approach to utilising data for improving its business and customer service experience on a day-to-day basis.
Attendees will learn about how Clarion is using customer insight to effectively understand their customers, the challenges they face and how housing associations can shape their communications and delivery strategy by identifying the groups that are most at risk from hardship, poverty and welfare reforms.
Attendees will also learn how Clarion identifies which properties to target with energy efficiency works, using existing administrative customer and property data.
- Drawing attention to the Home Truths collection of reports which provides free information such as affordability data, levels of home ownership, shortfall in housing supply and more, aiding individuals to paint a clearer picture of the market
- Demonstrating how the Housing Counts tool can be utilised to research and compare data and trends in different areas and outlining how the tool has used open source data to garner information in the first instance
- Encouraging housing associations to utilise the NHF ‘Brownfield map’ which allows users to easily locate available brownfield sites in England and outlines the potential amount of new homes that could be built by region
- Highlighting the lack of data available on the supply of new homes and addressing this by providing a Supply Survey to associations which provides data on regional breakdown and tenure breakdown among other key information
This session will outline the partnership between Digital Skills Solution, HACT and Collab Group on the development of the ‘L4 data analysis apprenticeship’ which have been created to allow housing associations to close the skills gap.
Attendees will learn how their organisations can develop digital data analysis apprenticeships enabling them to engage with their customers, analyse evidence to inform better decision making and amplify tenants’ voices.
Hear from Halton Housing Trust who will discuss their latest collaboration with energy start-up Informetis which consists of utilising energy data and AI to ensure elderly customers are safe and well based on gathering electrical appliance usage data.
Delegates will hear how to utilise data and AI to create an app which detects abnormal trends within households and also learn more broadly how data can be used to inform pre-emptive service regimes and create an ‘itemised view’ of bill outputs from homes.
*Programme subject to change