Puzzel is a leading cloud-based contact centre software provider and one of the first pioneers to develop a cloud-based contact centre offering. Today, Puzzel combines its omni-channel technology with artificial intelligence capabilities to provide comprehensive, end-to-end customer interaction solutions in an age of digitisation. Puzzel was named a Challenger in the Gartner Magic Quadrant for Contact Centre as a Service, Western Europe, Report 2019 for the fifth consecutive year for its success in providing a complete built-in-the-cloud suite of contact centre capabilities. Customers scored Puzzel highly for understanding their business, its functional capabilities and planning effectiveness. Customers also cited Puzzel’s ability to execute high quality implementations on time and within budget as a key strength. The company is headquartered in Oslo, Norway, with offices in six European markets including the U.K. For more information, please visit